Shipping Policies

By purchasing our product you agree to the terms outlined below:

Shipping Policies

1. All purchases made prior to 4pm EST (Mon-Fri non holidays) will be shipped the same day.
2. All other purchases will be shipped the next business day.
3. All packages will be shipped using one of the mailing options provided by UPS and selected by the customer at checkout. UPS Ground shipping is 3-5 Days. UPS Air (overnight arrives in 1 business day). Two day air arrives in 2 business days. Tracking is included at no additional charge with all options. If your package arrives on time you will not be eligible for a shipping refund. However if the address is undeliverable by UPS we will ship it USPS. If this is the case will ship your package via USPS using a service that is equal or comparable to the UPS option you selected.
4. Once the shipment has reached Shipment Pending status, we cannot cancel or add anything to the order.  If you need additional items then you would need to place another order. If you want a refund you must follow our refund policy and return the product.
5. Green Gone LLC is not responsible for lost or stolen packages. Nor do we provide UPS customer support. We can provide tracking numbers and confirm shipment, issues beyond that need involvement from UPS.
6. In the event a package is lost in transit, we will gladly send a replacement out to you at no additional cost. If you are unable to accept a replacement, you are welcome to file a claim directly with UPS. Once UPS finalizes the claim and confirms the package as lost, we will issue a refund.
7. Under no circumstances will we offer any full or partial refunds for missing packages unless you have followed the above term or for packages that UPS or USPS has fulfilled it obligation as showing it has been delivered at your premise.
8. If your address is in Hawaii or Alaska and you choose UPS Next Day Air it may take longer than 1 business day. We may also ship it USPS as UPS does not cover much of those states.
9. We may elect to use a different shipping method if the package is able to get to you faster or the same time as selected.
10. Customers that pay via eCheck are subject to the 3-5 day waiting period required for the check to clear prior to shipping.
11. Delays in the shipping process such as holidays, acts of God, and other shipping delays are not the responsibility of Green Gone LLC.
12. Customer is to contact us within 5 days if there are any shortages with their order.
13. In the event an item is not deliverable per UPS or USPS and comes back to us we can reship after the address issue is corrected. We will not reship a second time free of charge without proper address correction from the customer. 
14. UPS charges a fee for rerouted packages. We reserve the right to charge a flat fee of $9.99 for shipments that we must re-route due to customer error. In addition, the customer will not be eligible for any service guarantee refund.

Incorrect Shipping Address Policy

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete. If you realize you have entered an incorrect shipping address, you must contact us immediately via email at Support@greengonedetox.com with the correct address.

Once an order has been shipped, we are unable to make any changes to the delivery address. UPS does not guarantee address corrections or package rerouting after a shipment has been processed.

Orders that are shipped to an incorrectly entered address due to customer error are not eligible for a refund or replacement. By completing your purchase, you confirm that the shipping address provided is accurate. We strongly recommend double-checking your address before submitting your order.